- 1. Order Processing Time: We typically begin processing orders within 1-2 business days after they are received. This includes order confirmation, preparing the items, and arranging for shipment.
- 2. Shipping and Delivery: Shipping costs will vary based on the order total, delivery location, and selected shipping method. We offer standard and expedited shipping options. Detailed shipping costs and methods will be displayed at the checkout page.
- 3. Returns and Refunds: If you are not satisfied with the received items or encounter quality issues, please contact us within 14 days of receiving the items. We will provide return instructions and arrange for a refund or replacement of the items. Returned items must be in their original packaging and condition.
- 4. Damaged or Lost Items: If you receive items that are damaged during transportation or if they go missing, please contact us immediately and provide photos as evidence. We will strive to address the issue and may offer replacements or a full refund.
- 5. Order Cancellations: You can cancel an order by contacting us before it’s processed. Orders that have already been processed cannot be canceled. Order cancellations may result in varying degrees of refunds, depending on the order status and processing stage.
- 6. Customer Communication: If you have any questions, concerns, or complaints, please reach out to us via email at [game@kittiesgame.com]. We will respond to your messages within 24 hours.
- 7. Privacy and Data Protection: We are committed to protecting your personal information. For details, please refer to our privacy policy on our website.
- 8. Post-Purchase Support: We provide product usage guides and post-purchase support. If you need assistance with game rules, assembly guidance, or related inquiries, feel free to contact us at any time.
- 9. Service Scope: We offer both domestic and international shipping. Please note that some international regions may have shipping restrictions or additional fees.
- 10. Revisions and Updates: We reserve the right to revise and update our fulfillment policy at any time. The latest version of the policy will be posted on our website.
- Our goal is to provide you with an enjoyable shopping experience and ensure your satisfaction with our services. If you have any questions or require further assistance, please do not hesitate to get in touch.